Returns & Exchanges
At Pet Store Direct, we want you and your pet to love your new fashion finds; if a size or style isn't perfect, we offer easy returns within 30 days of delivery. Please ensure all items are unworn, unwashed, and still have their original tags attached to qualify for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the pet apparel in its original packaging, ensuring all protective liners and tags are intact.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our team inspects the items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing